Privacy Policy

Quintessential Renovations LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website or submitting your information through our forms, you agree to the practices described here.

We collect information you provide directly to us, including:

• Contact details such as your name, phone number, and email address
• Project details you share through our contact form, by phone, or by email
• Any messages or notes you send us through our forms or by reply

We also collect limited technical information automatically when you visit the site, such as your browser type, device type, pages viewed, and general location derived from your IP address. This is used to operate and improve the website.

We use the information we collect to:

• Respond to your inquiry and prepare your project estimate
• Schedule and confirm appointments and consultations
• Send you project related communications by phone, email, and text message
• Provide the information you requested
• Improve our website and our services
• Comply with applicable laws

If you opt in to text messages by checking the consent box on one of our forms, we will send you text messages related to your project and appointments. These are the terms that apply:

• Consent. You provide consent by checking the SMS consent box on our web form. Consent is not a condition of purchasing any product or service.
• Message types. Messages relate to appointment scheduling, appointment reminders, and project communication. These are customer care and transactional messages.
• Message frequency. Message frequency varies based on your interaction with us.
• Rates. Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out. You can opt out at any time by replying STOP to any message. Reply HELP for help.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

We do not share or sell your phone number or your text messaging consent. Text messaging opt in data and consent are not shared with, sold to, or disclosed to any third parties or affiliates for their marketing or promotional purposes. This includes any information gathered through the SMS consent process.

We do not sell your personal information. We may share your information only in these limited situations:

• Service providers. With vendors who help us operate our business, such as our customer relationship management platform, scheduling tools, and email delivery services. These providers are permitted to use your information only to perform services for us.
• Legal requirements. When required by law, subpoena, or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

As stated above, phone numbers and SMS consent are never shared for third party marketing.

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings. We may use analytics services to measure website performance.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may:

• Opt out of text messages by replying STOP
• Unsubscribe from marketing emails using the link in any email
• Request access to, correction of, or deletion of your personal information by contacting us using the details below

We will respond to verified requests as required by applicable law.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the website after changes are posted means you accept the updated policy.

Quintessential Renovations LLC Winter Garden, FL 34787 Phone: (407) 934-9427 Email: office@qrenovations.net